Shipping policy
Delivery & Shipping Policy
Last updated: 13 September 2026
Everything we sell is dispatched from our warehouse in Newcastle upon Tyne, United Kingdom. This page explains delivery costs, times, and what happens if something goes wrong.
Where we deliver
We currently deliver to the UK mainland only. We do not currently deliver to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isle of Wight, the Channel Islands, the Scilly Isles, or destinations outside the United Kingdom. If you are unsure whether your postcode is covered, contact us at admin@bramblewood.co.uk before ordering.
Delivery costs
Delivery charges are calculated at checkout based on the weight of your order and your delivery postcode. You will see the full delivery cost before you pay — we do not add surprise charges afterwards.
Bulk and heavy items (for example large seed sacks such as 12.75 kg and similar) may carry a higher delivery charge. Where shown, that charge appears clearly at checkout.
Dispatch and delivery times
- Dispatch: within 1–2 working days of receiving your order (subject to stock).
- Delivery: typically 2–4 working days after dispatch for standard UK mainland services.
Working days are Monday to Friday, excluding bank holidays. Orders placed at a weekend or on a bank holiday are processed on the next working day.
You will receive a dispatch email with tracking information when your parcel leaves us (where tracking is available from the carrier).
Busy periods and delays
Autumn and winter are busier for wild bird food, and carrier networks can slow down around public holidays. We will flag significant delays on the website or in your order confirmation where we can.
We are not responsible for delays caused by events outside our reasonable control (for example severe weather or carrier disruption). If a delay means you no longer want the order, contact us and we will help with a refund or cancellation where appropriate.
If your order does not arrive
Please check the tracking link in your dispatch email first. If tracking shows delivered but you cannot find the parcel, check with neighbours and any safe-place instructions. If it is still missing, contact us at admin@bramblewood.co.uk within 7 days so we can raise it with the carrier.
Damaged in transit
If a parcel arrives damaged, please take photos of the packaging and products and contact us as soon as possible at admin@bramblewood.co.uk. We will arrange a replacement or refund for items damaged in transit.
Contact
Bramblewood (trading name of Longreach Ltd)
1 Maiden Street, Newcastle upon Tyne NE4 7AQ, United Kingdom
Email: admin@bramblewood.co.uk
Phone: 0800 233 5357
Handmade items
Handmade products are made to order. You can purchase them online without contacting us first. By placing an order for a handmade item, you accept that delivery may take up to 30 days, depending on current availability and workload. If you would like an estimate before ordering, please contact us.