Refund policy
Refund & Returns Policy
Last updated: 13 September 2026
We want you to be happy with your order. This policy explains how returns and refunds work for Bramblewood.
Your legal rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If goods are faulty, not as described, or not fit for purpose, you are entitled to a remedy by law.
Opened products — no refund
Once a product has been opened, it cannot be returned or refunded for change of mind. This includes wild bird food and other consumables where the seal or packaging has been broken, and any other opened item.
The only exceptions are where the item is faulty, damaged on arrival, or we sent the wrong product — in those cases your legal rights still apply and we will put it right.
Change of mind (unopened goods only)
If you change your mind, you may request a return within 14 days of receiving your order, provided the item is unopened, unused, in its original packaging, and in a resaleable condition. To start a return, email admin@bramblewood.co.uk with your order number and the items you wish to return. We will confirm whether the return is accepted and how to send it back.
Return parcels should be sent to:
Bramblewood / Longreach Ltd
1 Maiden Street
Newcastle upon Tyne
NE4 7AQ
United Kingdom
Unless we tell you otherwise, you are responsible for the cost of return postage for change-of-mind returns. We recommend using a tracked service.
Damaged, faulty or incorrect items
Please inspect your order on arrival. If anything is damaged, faulty, or incorrect, contact us as soon as possible at admin@bramblewood.co.uk with your order number and photos where helpful. We will arrange a replacement or refund. You should not be left out of pocket for returning faulty or incorrect goods.
Non-returnable items
- Opened products (except faulty, damaged on arrival, or incorrect)
- Items damaged after delivery due to misuse or improper storage
- Gift cards (if offered)
Refunds
Once we receive and inspect a returned item, we will email you to confirm whether the refund is approved. Approved refunds are made to your original payment method. Card refunds can take several working days to appear on your statement after we process them.
Contact
Email: admin@bramblewood.co.uk
Phone: 0800 233 5357
Address: 1 Maiden Street, Newcastle upon Tyne NE4 7AQ, United Kingdom